“This case study discusses how AnankAI helped a growing financial services provider bring payments, onboarding, cards, and monitoring together on one technology infrastructure.”

Client: Lithuania-based established financial services provider in the market for two decades.

The Challenge

Over months, the client’s customer base had grown quickly.

What started as a focused payment business had expanded to include customer accounts, payment processing, card services and digital financial products.

But its technology infrastructure had not evolved at the same pace. Different parts of the business were running on different systems and third-party solutions.

• Customer onboarding was handled through one platform.
• Payments were managed through another.
• Card operations relied on a separate provider.
• Transaction monitoring required another system.

Internal teams also used spreadsheets and manual processes for reporting and reconciliation.

The individual systems worked. The problem was that they didn’t work together.

As transaction volumes increased, the client started facing several challenges:

• Customer and transaction data was spread across multiple systems
• Teams had limited visibility across financial operations
• Integrating new providers required additional development work
• Product launches depended heavily on engineering resources
• Operations teams spent time moving information between systems
• Adding new financial products meant adding more technology components
• Maintaining multiple integrations increased technical complexity

The Goal

The client’s objective was to move away from a fragmented technology environment and create a modular financial infrastructure.

The business wanted to consolidate core financial operations, simplify integrations, improve operational visibility, reduce development complexity, and create room for growth

Why Did They Choose AnankAI?

The client evaluated whether it should continue developing and integrating individual systems internally. The problem with that approach was scalability.

Every new capability would require another development cycle, another integration, and potentially another system for the operations team to manage.

But we offered a different approach.

Instead of replacing every component with one monolithic application, our team provided a modular technology layer that could bring the required financial capabilities together. Our proposed objective was to replace a collection of disconnected fintech systems with a connected, modular infrastructure.

Our Solution

1. Centralised Customer Onboarding

The first part of the transformation focused on customer onboarding.

Previously, information collected during onboarding had to move between different systems. With AnankAI, the client could create a more connected onboarding journey.

The workflow included:

• Customer registration
• Identity information collection
• KYC/KYB verification
• Account creation
• Customer status management
• Integration with external verification providers

This reduced the need for operations teams to manually move information between systems.

2. Connected Payment Infrastructure

Payments were at the centre of the client’s business. But payment information previously existed across multiple systems.

We connected payment workflows with customer accounts and transaction data, giving the client a more consistent view of financial activity.

The infrastructure supported:

• Payment processing workflows
• Transfers
• Transaction records
• Payment status tracking
• Customer transaction history
• API integrations with external providers

3. Card Management

The clients also wanted to expand its card offering.

Rather than building a separate card-management environment, the business could connect card-related functionality to its wider financial infrastructure.

The solution supported workflows around:

• Card issuance integration
• Virtual and physical cards
• Card status management
• Card lifecycle operations
• Transaction visibility

Card capabilities could therefore become part of the broader product ecosystem.

4. Transaction Monitoring

As the number of transactions increased, the client needed better visibility into payment activity.

AnankAI’s monitoring capabilities provided a technology layer for tracking transactions and managing alerts and monitoring workflows.

The operations team could access transaction information without having to switch between multiple disconnected systems.

5. API Integrations

Integration was one of the biggest parts of the project. Client already worked with external providers and did not want to replace every service it used.

AnankAI’s API-first approach allowed the client to connect relevant third-party services to the platform.

The integration environment included:

• KYC/KYB providers
• Payment service providers
• Card processors
• Compliance solutions
• Banking partners
• Internal systems

6. Analytics & Operational Visibility

Teams could use analytics and reporting capabilities to monitor:

• Customer activity
• Transaction volumes
• Payment activity
• Wallet/account activity
• Operational performance
• Financial trends

Implementation Approach

The project was delivered in stages rather than replacing the client’s entire technology environment at once.

Phase 1: Discovery

AnankAI’s team mapped the client’s:

• Existing systems
• Customer journeys
• Payment flows
• Account structures
• Card processes
• Compliance workflows
• Third-party integrations
• Reporting requirements

The aim was to identify which components should be consolidated, which should remain external and where AnankAI could provide the technology layer.

Phase 2: Architecture & Configuration

The required AnankAI modules were configured around the client’s business model.

This included customer management, account and payment workflows, monitoring, analytics, and API connectivity.

Phase 3: Integrations

Third-party providers were connected through APIs. This allowed the client to retain important external services while reducing the number of disconnected workflows internally.

Phase 4: Migration & Testing

Existing data and workflows were reviewed and tested.

The teams validated:

• Customer onboarding
• Account creation
• Payments
• Transactions
• Card workflows
• Monitoring
• Reporting
• API communication

Phase 5: Go-Live

The new infrastructure was introduced progressively, allowing the client’s teams to transition without disrupting core financial operations.

The Results

After implementing the new infrastructure, the client achieved:

• 40% reduction in technology components requiring direct internal maintenance

• 35% reduction in manual operational tasks

• 3 core financial product workflows connected through one technology layer

• 8+ external providers and services integrated through APIs

What’s Next?

The roadmap included:

• New payment products
• Additional card services
• Embedded finance propositions
• New customer segments
• Additional API integrations
• Advanced analytics
• Digital banking capabilities

For more details, explore how AnankAI can help modernise your fintech infrastructure.